THE POSSIBILITIES, MADE PRACTICAL
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THE USE CASE LIBRARY
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536 use cases to explore
IDEAS FOR YOUR NEXT CHAPTEROffer career steps and training
AI helps create a professional development plan based on the employee’s experience, his goals and the requirements of the roles of interest. You can select educational materials and sequence of career steps; decisions about appointments and promotions are made by the individual.
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- AI capability
- Recommendations & personalization
- Input data
- Task-dependent data
- Output
- Answer or recommendation · Plan or schedule
Accept requests for transportation
The assistant accepts transport requests via telephone conversation or messages. It processes the request according to the prescribed scenario and records information for further transportation. This process allows you to accept orders without the constant presence of a dispatcher, including outside working hours.
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- AI capability
- Speech processing · Workflow execution
- Input data
- Text & messages · Audio & speech
- Output
- System action · Structured record
Receive calls for an unavailable subscriber
A virtual secretary answers an incoming call when the subscriber is unavailable. In the described service, this function is combined with protection against unwanted and fraudulent calls. The result is a processed incoming contact; Registration for the service or execution of orders in other systems is not expected.
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- AI capability
- Anomaly detection · Workflow execution
- Input data
- Audio & speech
- Output
- System action
Receive and register meter readings
The voice assistant identifies the client, takes dictated meter readings and records them in the connected system. The client transmits information without talking to the operator. The result is a recorded reading, not a consumption forecast or verbal instructions on where to fill out the form yourself. Voice dialogue replaces manual transmission of readings to the operator.
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- AI capability
- Workflow execution
- Input data
- Audio & speech · Structured & accounting data
- Output
- System action
Checking doctor's prescriptions
AI compares medical prescriptions and medical services with specified criteria and clinical recommendations. Highlights possible inconsistencies and circumstances requiring additional consideration. The physician receives a background check to support his or her work; The final decision on treatment and the need for services is made by a specialist, taking into account the patient’s condition and the full context.
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- AI capability
- Reasoning & analysis
- Input data
- Documents & scans · Structured & accounting data
- Output
- Assessment or feedback
Checking the quality of service
AI matches customer conversations with service standards and sales scenarios. Notes missed steps, inaccurate language and problematic conversations, prepares assessments and summaries for supervisor. The results help select material for analysis and training; controversial assessments and personnel decisions remain with the individual.
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- AI capability
- Anomaly detection · Content generation · Reasoning & analysis · Speech processing · Workflow execution
- Input data
- Audio & speech · Text & messages
- Output
- Assessment or feedback · Report or summary
Checking counterparties
AI collects and compares available information about the organization, its publications, registration data and possible risks. Generates a verification report or preliminary risk status, helping the specialist determine what circumstances require attention. The result does not replace legal verification: important facts, the relevance of sources and the basis of conclusions must be confirmed.
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- AI capability
- Content generation · Knowledge retrieval · Reasoning & analysis
- Input data
- Documents & scans · Text & messages · Structured & accounting data
- Output
- Report or summary · Assessment or feedback
Checking call routing
AI analyzes the flow of requests from the contact center and helps to notice cases of misdirected requests. Can distinguish calls from automated interlocutors among the general flow. Employees receive input to adjust routing, but changing rules and evaluating controversial cases requires reviewing the context and implications for users.
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- AI capability
- Reasoning & analysis · Speech processing
- Input data
- Audio & speech · Structured & accounting data
- Output
- Assessment or feedback · Report or summary
Checking the validity of compensation
AI analyzes the reasons for providing compensation to the client and the content of related communications. Complements formal rule testing by assessing the semantic context and tone of communication. The employee receives material for analyzing disputed accruals; the decision on compensation requires confirmation of the circumstances and should not be made solely on the basis of an automatic interpretation of the dialogue.
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- AI capability
- Reasoning & analysis
- Input data
- Text & messages · Structured & accounting data
- Output
- Assessment or feedback
Checking the organization according to the registry
The AI assistant checks information about the organization using available registry data and helps determine whether its activities comply with the necessary formal grounds. The user receives the result of the preliminary check. It is important to check the exact name, relevance of the registry and status of the entry; The absence of information found does not in itself confirm a violation.
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- AI capability
- Knowledge retrieval · Reasoning & analysis
- Input data
- Text & messages · Structured & accounting data
- Output
- Assessment or feedback
Validation of assessment methods
The AI classifier helps to study how effectively methods for assessing management potential work. Analyzes available results to validate the assessment tool itself rather than to make a final judgment about the individual. The findings are used to refine the methodology and require verification of the study design, data quality, and limitations of the chosen approach.
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- AI capability
- Reasoning & analysis
- Input data
- Structured & accounting data
- Output
- Assessment or feedback
Checking written educational work
AI analyzes answers and essays according to specified educational criteria, notes errors and offers feedback. If a scoring scheme is available, preliminary scores and correction options can be prepared. The teacher receives a basis for review while retaining responsibility for the final assessment and handling of atypical, creative, or ambiguous responses.
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- AI capability
- Learning & assessment
- Input data
- Text & messages · Documents & scans
- Output
- Assessment or feedback
These are potential applications, not implementation results. Industry categories are a starting point; suitability depends on your process, data and constraints.
FROM POSSIBILITY TO PRACTICE